Part-Time Membership Sales Coordinator - Hollywood



1370 N St. Andrew's Place
Los Angeles, CA

Opening Times:
Monday to Friday: 8am to 8pm

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Full or Part-time

Key Responsibilities include:

Lead Generation and Outreach

  • Support the Membership team with prospecting and growing leads list (i.e. targeted research, social media, networking events, cold calling, etc.) 
  • Conduct appropriate research to lead intelligent outreach strategies customized to individual company needs
  • Upkeep of Prospecting KPI Dashboard to ensure targets are consistently achieved

Database Management

  • Ensure that the CRM system (Salesforce) is up-to-date. Manage customer profiles and support with imaging, tracking, data entry, and documentation
  • Maintain existing sales pipeline management making sure that leads are moving through the sales process

Member Tours

  • Touring and demonstrating Second Home’s location and business solutions with potential members
  • Conduct tours to work towards and maintain 100% building occupancy. You will pitch, tour, and close sales
  • Oversee the tour’s calendar to avoid any potential conflicts
  • Take ownership of showroom management, making sure its presentation ready and fully stoked to host potential members

Member Experience

  • Acting as the first point of contact for initial inquiries, dealing with correspondence, phone calls and walk-in tours
  • Use on-site weekly cultural events as networking opportunities with potential new members
  • Engage in the larger community by attending events and networking with local start-ups and organizations.
  • Handle move-in requests and liaise with the front-desk team for a quality experience

Member Contracts

  • Maintain contact with members to ensure that all membership documents and agreements are completed before they are filed updating the customer information as needed
  •  Explain Second Home policies and procedures to members, including but not limited to membership agreement and billing procedures

The Ideal Candidate

Second Home Hollywood is seeking a Membership Associate who can offer reliable support to the Membership Team and help improve efficiency as sales volume increases.

  • 1-2 years of proven customer service experience
  • Presentation and communication skills required
  • Knowledge of standard software packages and social media platforms required
  • College/University graduate with 4-year degree preferred
  • Experience managing sales and/or using Salesforce a plus
  • Thrive in a fast paced environment while maintaining excellent attention to detail
  • Demonstrate integrity, dependability, responsibility, accountability and self-awareness
  • Self-driven and self-motivated
  • Passion and understanding for entrepreneurial communities
  • Passion and understanding Second Home’s mission and values
  • Detail orientation and organization skills required

Second Home provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any protected status in accordance with applicable federal, state, and local laws.  Second Home complies with applicable state and local laws governing nondiscrimination in employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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