Membership

Full-time Receptionist

Where

London Fields

125–127 Mare Street
London
E8 3SJ Get directions
When

Tuesday 31 March 2020

Full or Part-time
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What you’ll be doing

• Ensure members receive a world-class welcome and an experience that lives up to our values.
• Be passionate about talking about our brand, culture and story so far to anyone walking through the front door.
• Ensure that standard for all Second Home ‘world class essentials’ (e.g. internet connectivity, space to work, key management) are consistently met.
• Communicate with members and guests about our events programme, wellbeing and member activities.
• Problem-solve any issues members have quickly, intelligently and generously.
• Provide backup and support within the team, carrying out the duties of another member of the reception team in the event of absence/illness.
• Record and be rigorous about membership enquiries and follow ups.
• Work closely with the facilities department by ensuring a half an hour space check is done before your morning shift.
• Ensure that all complimentary beverage stations and members’ kitchens are maintained, stocked and serviced.
• Ensure that meeting rooms are stocked and adequately serviced – supporting with AV equipment, arranging extra seating, etc
• Managing the post system – ensuring all post is received, signed for and processed and the post room.

 

Who you are

• Consistently warm and enthusiastic
• Energetic, outgoing and confident
• Excellent telephone manner
• Super organised
• An excellent team player with strong communication skills
• Have a passion for delivering a great customer experience
• Reliable and dependable
• Calm and patient under pressure
• Persistent, excellent attention to detail and hard-working
• Smart, clean appearance
• Be able to work without supervision

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