General Manager - La Despensa Hollywood

General Manager – La Despensa Hollywood

Salary Range: $75K- $80K + Benefits

Reports to: General Manager, Second Home Hollywood

Direct Reports: Kitchen Manager, FOH Staff

 

About Second Home and La Despensa

Second Home is a certified B-Corp with a mission to support creativity, entrepreneurship, and social change in cities around the world. 

We have six critically acclaimed locations in London, Lisbon, and Los Angeles and we have raised over $75 million from some of the world’s leading investors to help us scale our work around the world. 

We use innovative biophilic design to transform spaces in the most sustainable way imaginable – creating magical workspaces, cultural venues, restaurants, and bookshops that help spark new collaborations and breakthroughs. Our cultural program has featured speakers such as Black Lives Matter founder Patrisse Cullors, Mayor of LA Eric Garcetti, and filmmaker David Lynch.

La Despensa serves as the “town square” in each of our locations. A place for members to connect, host clients and hold meetings. It is a place where our members come for nourishment, a break in their busy day, and fuel for their next important task. La Despensa acts as the beating heart of the campus and supports the Second Home mission of supporting creativity and entrepreneurship around the world.

 

GENERAL MANAGER – Job Description

As the restaurant for Second Home, La Despensa should exemplify our commitment to biodiversity and social impact by selecting vendors and farmers who support the health of our planet and by hiring and treating employees equitably and with respect. This role offers a fantastic opportunity to make a real impact on the business as we expand.

The General Manager will be accountable for the financial and operational performance of the restaurant. In addition to the FOH operations, the GM will be responsible for leading a simple yet effective beverage program. The GM will also be responsible for delivering the food and beverage on-brand for all private and Second Home sponsored events. This leader will set the tone for everyone working in the cafe. If you love hosting the party, you believe in the power of community and can deliver an on-brand experience with operational precision, we want to hear from you! 

 

What you’ll be doing

A Profitable Operation

• Hold ultimate ownership for the P&L and operate within set budget
• Oversee all cash handling ensuring proper procedures are upheld
• Maintain labor percentages in accordance with the budget
• Meet budgeted margins for all COGs on a monthly basis
• Manage FOH ordering and ensure weekly inventory is taken both back and front of house
• Work closely with the accounting department to ensure accurate reporting and timely vendor payments
• Highlight any major opportunities or risks so the business can respond as necessary

 

A Motivated Team

• Hiring, training, and growing teams 
• Lead by example for all team members by adhering to and enforcing policies
• Ensure all staff are appropriately trained and up to date with current procedures
• Understand and follow all labor laws and break guidelines
• Ensure staff is happy, set up for success and turnover is low

Best in Class Environment and Safety

• Track emerging trends in the restaurant industry in order to keep the offering current and relevant.
• Engage with customers to receive feedback and create authentic relationships with regulars and first-timers
• Ensure all processes for restaurant management are in place and executed on a daily basis
• Ensure restaurant is always up to code with State & Federal regulatory bodies
• All maintenance issues are reported and handled in a timely manner
• Promotes and enforces safe work practices, maintains safety standards and procedures in the restaurant, and files appropriate reports for any incidents that occur.

 

Beverage Direction

• Create and train a serviceable beverage program with approachable formats
• Monitor, evaluate, and audit beverage service offerings
• Keep the menu updated and seasonal in partnership with Kitchen Manager
• Ensure menu is designed with cost control in mind

 

Event Management

• Liaise with the Second Home Event Manager to plan and produce BEOs for all private and in-house events
• Staff and manage the F&B related service of every onsite event
• Work closely with Kitchen Manager to provide repeatable, high quality, and cost-effective event menus

 

Who you are

• 3 + years of restaurant experience in a managerial and beverage adjacent role
• You have a passion for great food and a solid understanding of beverage programs
• You have a strong passion for the art of hospitality and love to host the party
• You consistently maintain a positive attitude 
• You have an extremely high standard when it comes to quality in food, procedures, and holding all others and yourself accountable.
• You work well under pressure and can handle stressful situations during busy periods. 
• You have strong organizational skills.
• You take direction and feedback well. You learn from mistakes and react and respond quickly to issues.

 

Bonus if you have…

• ServSafe Manager Certified
• TIPS certified
• 2+ year bar experience
• Prior experience as an event manager or coordinator

 

Benefits:

• Medical, Dental and Vision Plans with employer contribution
• Generous Paid Vacation allowance
• 401K
• Training and development budget
• World-class office environment with Covid safety precautions and infrastructure in place
• Free Calm meditation app subscription
• Free parking

Second Home provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any protected status in accordance with applicable federal, state, and local laws.  Second Home complies with applicable state and local laws governing nondiscrimination in employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.