IT Infrastructure Assistant - London



68-80 Hanbury Street
E1 5JL Get directions

Full or Part-time

IT Infrastructure Assistant
Reporting to: IT Infrastructure Engineer
Salary: £25 – £30K DOE

About Second Home

Second Home is a global creative business with a social mission to support entrepreneurship, creativity and job creation. We launched in London in 2014, and we have so far raised over $75 million to help us scale our work around the world.

We operate spectacular workspaces and cultural venues in London, Lisbon and Los Angeles – bringing together diverse companies and people. As we firmly believe: good things happen when different people, ideas and industries come together.

Social impact is at the core of our values. For example: local community groups can use our meeting rooms free of charge – and our cultural program is open to everyone, not just Second Home members. Over 15% of teams based at Second Home are charities and social impact organisations. We also run our own community programmes like Libreria’s Language Labs.

Job Description

Key Responsibilities
Offer ongoing IT Support to SH team and members (including, but not limited to connectivity queries and technical support with devices).
Be the primary contact for logging support tickets and requests from members, keeping them up to date with ticket progress (24 hour response time) and upholding the highest standard of professional service
Support IT Engineer in implementing policies, ensuring best practice across internal systems
Third party relationship management: Broadband, Telecoms, Security Systems etc.
Assisting IT Engineer & People Manager with hardware and device management (Laptops, Phones, Monitors)
Google Drive administration
Collaborate with site management teams to deliver exceptional service to our members
Other duties as required


The Ideal Candidate will have:
2+ years of proven experience in a similar role
Degree in Information Technology, Information Systems, or Computer Science
Experience documenting and analyzing processes, procedures, and/or policies
Exceptional problem solving, critical thinking skills, and attention to detail
Experience with Routers, Firewalls, Switches, WiFi, Network configuration
Good communication skills and potential to learn new technologies

The following areas of experience would be a plus in this role:

Excellent understanding of underlying technologies hosting applications – databases, application servers, web servers, client installations.
Good knowledge of networking in an enterprise context
Enterprising and adaptable
Previous experience in a Coworking environment


25 days holidays + Bank Holidays
Company Pension Scheme
Employee Assistance Programme (EAP)
Cycle to Work Scheme
Free weekly wellbeing classes (yoga & Meditation)
Free weekly talks and cultural events
20% off books at Libreria
50% off La Despensa food – Our in-house restaurant

In accordance to The Equality Act 2010, we won’t discriminate because of age, disability,
gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which
includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual

To apply
Please send a copy of your CV and a covering letter.

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