Receptionist, Spitalfields



68-80 Hanbury Street
E1 5JL Get directions

Tuesday 30 November 2021

Full or Part-time

Receptionist Spitalfields– Job Description

Second Home was created to support creativity and entrepreneurship in cities around the world.

Reception is the beating heart of our building. The team there is the first to greet members and their guests and the place people go with a wide range of questions. The experience there sets the tone each day for every visitor. We are looking for a problem-solving, motivated brand ambassador who will excel at the challenge of a fast-paced and commercially competitive environment.

Please note that you will need to be comfortable opening and closing this site on your own, previous key holder experience is essential.

What you’ll be doing

  • ●  Ensure members receive a world-class welcome and an experience that lives up to our


  • ●  Be passionate about talking about our brand, culture and story so far to anyone walking

    through the front door.

  • ●  Ensure that standard for all Second Home ‘world class essentials’ (e.g. internet connectivity,

    space to work, key management) are consistently met.

  • ●  Communicate with members and guests about our events programme, wellbeing and

    member activities.

  • ●  Problem-solve any issues members have quickly, intelligently and generously.
  • ●  Provide backup and support within the team, carrying out the duties of another member of

    the reception team in the event ofabsence/illness.

  • ●  Record and be rigorous about membership enquiries and follow ups.
  • ●  Work closely with the facilities department by ensuring a half an hour space check is done

    before your morning shift.

  • ●  Ensure that all complimentary beverage stations and members’ kitchens are maintained,

    stocked and serviced.

  • ●  Ensure that meeting rooms are stocked and adequately serviced – supporting with AV

    equipment, arranging extra seating, etc

  • ●  Managing the post system – ensuring all post is received, signed for and processed and the

    post room.

    Who you are

  • ●  Consistently warm and enthusiastic
  • ●  Energetic, outgoing and confident
  • ●  Excellent telephone manner
  • ●  Super organised
  • ●  An excellent team player with strong communication skills
  • ●  Have a passion for delivering a great customer experience
  • ●  Reliable and dependable
  • ●  Calm and patient under pressure
  • ●  Persistent, excellent attention to detail and hard-working
  • ●  Smart, clean appearance
  • ●  Be able to work without supervision

    25 days holidays + Bank Holidays
    Company Pension Scheme
    Employee Assistance Programme (EAP)
    Cycle to Work Scheme
    Flexible working policy
    Free weekly wellbeing classes (yoga) Free weekly meditation classes Free weekly talks and cultural events
    20% off books at Libreria
    50% off La Despensa food – Our in-house restaurant
    Free CALM subscription

    Salary: £22,360
    Working hours: Full Time